fh777 Privacy Policy

1. Who We Are

fh777 ("fh777," "we," "us," or "the Platform") operates the online casino and sports betting platform accessible at fh777.co. fh777 acts as the personal information controller in respect of all personal data collected through the Platform, as that term is defined under Republic Act No. 10173 (the Data Privacy Act of 2012, hereinafter "DPA") and its implementing rules and regulations.

Any reference in this Privacy Policy to "you," "your," or "the Data Subject" refers to any natural person — whether a registered player, a visitor to the Platform, or a prospective player — whose personal data is processed by fh777.

2. Personal Data We Collect

fh777 collects the following categories of personal data, depending on how you interact with the Platform:

2.1 Identity and Contact Data

• Full legal name as it appears on a government-issued ID
• Date of birth (to verify the 21+ age requirement)
• Nationality and residential address (including city and province in the Philippines)
• Philippine mobile number and email address
• Government-issued ID type and number (submitted during KYC verification)

2.2 Financial Data

• GCash or Maya account number (mobile number)
• Bank account details for BPI, BDO, Metrobank, UnionBank, and other Philippine bank transfers
• Transaction history including deposits, withdrawals, and bonuses
• Source of funds declaration where required by anti-money laundering obligations

2.3 Gaming Activity Data

• Game session records, bet history, win/loss data
• Bonus claim and wagering progress records
• Responsible gaming settings and self-exclusion status

2.4 Technical and Usage Data

• IP address, device type, browser type and version, operating system
• Cookie identifiers and session tokens
• Pages visited, time spent, click patterns, and referral source
• Login timestamps and geolocation data (country/region level)

2.5 Communications Data

• Records of customer support interactions via live chat or email
• Responses to surveys, promotions, or feedback requests

3. How We Collect Personal Data

fh777 collects personal data through the following means:

• Registration: When you create an fh777 account, you provide identity, contact, and date-of-birth data directly.
• KYC Verification: When fh777 requests identity verification, you submit document scans or photographs of government-issued IDs.
• Deposits and Withdrawals: Payment transactions processed through GCash, Maya, or bank channels generate financial records associated with your fh777 account.
• Platform Use: Technical data is collected automatically through cookies, server logs, and analytics tools as you navigate the Platform.
• Customer Support: When you contact fh777 support, the content of your communications is recorded for quality assurance and dispute resolution purposes.

4. Purposes of Processing

fh777 processes personal data for the following purposes:

5. Legal Basis for Processing

Under the DPA and its implementing rules, fh777 relies on the following legal bases for processing personal data:

• Contractual necessity: Processing required to perform our obligations to you as a registered player, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations administered by PAGCOR, and the DPA itself.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where we obtain your prior consent and you may withdraw it at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

fh777 does not sell your personal data. We disclose personal data only in the following circumstances:

6.1 Service Providers and Processors

fh777 engages third-party service providers who process personal data on our behalf and under our instruction, including payment processors (GCash, Maya, banking partners), game software providers, identity verification services, fraud detection providers, and cloud infrastructure providers. All processors are contractually bound to maintain confidentiality and process data only as instructed by fh777.

6.2 Regulatory and Law Enforcement Authorities

fh777 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), Philippine law enforcement agencies, or courts of competent jurisdiction where required by applicable law, regulation, or valid legal process.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of fh777's assets, personal data may be transferred to the successor entity, subject to the same protections described in this Policy. Affected players will be notified in advance where practicable.

7. Cookies and Tracking Technologies

fh777 uses cookies and similar technologies (including local storage and session tokens) to operate the Platform, remember your login session, detect fraud, and analyze aggregate usage patterns. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function. These cannot be disabled. They include session authentication tokens and security cookies.
• Functional Cookies: Remember your preferences, such as language settings and display options.
• Analytics Cookies: Used to understand how players interact with the Platform in aggregate. Data is pseudonymized wherever possible.
• Marketing Cookies: Used only where you have provided consent, to show you relevant promotions based on your usage patterns.

You can control non-essential cookies through your browser settings. Disabling strictly necessary cookies may prevent core Platform features from functioning correctly.

8. Data Retention

fh777 retains personal data for as long as necessary to fulfil the purposes for which it was collected, as follows:

• Account and identity data: Retained for the duration of the active account and for a minimum of five (5) years after account closure, in accordance with anti-money laundering record-keeping requirements under Philippine law.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity data: Retained for a minimum of three (3) years from the date of each session for responsible gaming monitoring purposes.
• Support communications: Retained for three (3) years from the date of the interaction.
• Technical and usage data: Aggregated data retained indefinitely; identifiable technical data deleted within twelve (12) months of collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with an identified individual.

9. Data Security

fh777 implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, or alteration. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the fh777 platform
• Encryption of sensitive data at rest, including identity document scans and financial records
• Access controls limiting personal data to authorized personnel on a need-to-know basis
• Regular security assessments and penetration testing
• Incident response procedures, including mandatory notification to the National Privacy Commission within 72 hours of discovering a personal data breach affecting your rights and freedoms

No system is completely impenetrable. While fh777 takes data security seriously, we cannot guarantee absolute security of data transmitted over the internet. You play a role in keeping your fh777 login credentials secure and must not share them with third parties.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by fh777:

• Right to be informed: You have the right to know what personal data fh777 holds about you and how it is being processed.
• Right to access: You may request a copy of the personal data fh777 holds about you.
• Right to correction: You may request correction of inaccurate or incomplete personal data.
• Right to erasure or blocking: You may request deletion or blocking of personal data that is no longer necessary, was unlawfully processed, or where consent has been withdrawn — subject to fh777's legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time, and fh777 will cease such processing.
• Right to data portability: You may request that fh777 provide your personal data in a structured, commonly used, machine-readable format.
• Right to damages: You may claim compensation for damages sustained as a result of inaccurate, incomplete, outdated, or unlawfully obtained personal data.
• Right to lodge a complaint: You may file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, contact fh777's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." fh777 will respond within fifteen (15) business days of receipt of a verifiable request.

11. Children's Privacy and the 21+ Requirement

fh777 is a strictly 21+ platform. We do not knowingly collect personal data from persons under 21 years of age. The 21-year minimum age threshold applies to casino-style online gambling in the Philippines and is enforced through fh777's KYC verification process.

If fh777 determines that personal data has been submitted by a person under 21 years of age, the associated account will be immediately closed, any deposits will be returned to the source payment method, and the personal data will be securely deleted.

12. Cross-Border Data Transfers

fh777's primary operations and data storage are oriented toward the Philippines. Where personal data is transferred to service providers operating outside the Philippines (for example, cloud infrastructure or game software providers domiciled in other jurisdictions), fh777 ensures that appropriate safeguards are in place, including contractual data processing agreements that impose data protection obligations equivalent to those required under the DPA.

fh777 does not transfer personal data to jurisdictions that do not provide an adequate level of protection for personal data without implementing appropriate safeguards.

13. Changes to This Privacy Policy

fh777 may update this Privacy Policy from time to time to reflect changes in applicable law, our data processing practices, or the services we offer. Material changes will be communicated to registered players via email or in-platform notification at least fourteen (14) days before taking effect.

The date of the most recent revision is shown at the top of this page. Continued use of the fh777 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you must cease using the Platform and may request account closure by contacting fh777 support.

14. Contact and Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact fh777's Data Protection Officer:

• Email: [email protected] (subject line: "Data Privacy Request")
• Business Inquiries: [email protected]
• Support Hours: 24/7, Philippine Time (UTC+8)

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe fh777 has violated your data privacy rights under the DPA.